The Perfect Storm is the confluence of two predictable forces that are happening right now. The first force is the retirement of Boomers who are taking a lot of experience with them. Plus there aren't enough Gen X (the next generation) to take their place. This means that many major positions (including administrator positions) are being filled by Millennials with a lot less experience than their predecessors. The second force is an unprecedented labor shortage. For the first time in modern history, there are more jobs than unemployed people. This a demographic trend created by the fact that the US didn't make enough babies to support job growth.

The impact of this Perfect Storm is that many healthcare organizations will struggle and even close because they can't find the people they need. At the same time, there will be a shortage in general expertise that will impact all areas of healthcare (ex: payment collection, quality, satisfaction). We are going to walk through the impact of the Perfect Storm on healthcare and what practices need to do to protect themselves.

Matt Griswold
Consultant, People Centric

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Matt Griswold

Matt Griswold is an accomplished Keynote speaker that thrives on facilitating people and is energized by participation from the groups he is engaging. In his role with People Centric, he works to transform company cultures. He also enjoys helping companies define what success looks like for the individuals that work there. Matt's leadership philosophy is this: Everyone is a leader, so lead them well.

Don Harkey
CEO, People Centric

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Don Harkey

Don Harkey is the CEO and Founder of People Centric Consulting Group in Springfield Missouri. People Centric helps organizations and their leaders to become the best versions of themselves through systems that support the creation of a strong culture. Don holds a B.S. in Chemical Engineering from the University of Nebraska-Lincoln and spent 10 years working for Fortune 500 companies (Archer Daniels Midland and 3M) before taking a leap into the world of management consulting.

Communication is hard. People always say they need more communication and everyone believes that they are good communicators. We also have a growing number of methods tocommunicate: phone, text, group messages on multiple platforms, meetings, zoom calls,and so much more. But the truth is, we all communicate differently, and how wecommunicate directly impacts whether someone can effectively interpret our messages.

We will show participants the four types of communication styles, have them discover theirtype, and talk through ways to most effectively communicate with each type. Participantswill learn that it is not only important to know how they like to communicate - but why it ismore important to know how others like to communicate.

Matt Griswold
Consultant, People Centric

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Matt Griswold

Matt Griswold is an accomplished Keynote speaker that thrives on facilitating people and is energized by participation from the groups he is engaging. In his role with People Centric, he works to transform company cultures. He also enjoys helping companies define what success looks like for the individuals that work there. Matt's leadership philosophy is this: Everyone is a leader, so lead them well.

Don Harkey
CEO, People Centric

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Don Harkey

Don Harkey is the CEO and Founder of People Centric Consulting Group in Springfield Missouri. People Centric helps organizations and their leaders to become the best versions of themselves through systems that support the creation of a strong culture. Don holds a B.S. in Chemical Engineering from the University of Nebraska-Lincoln and spent 10 years working for Fortune 500 companies (Archer Daniels Midland and 3M) before taking a leap into the world of management consulting.

RHC Emergency Preparedness focuses on guiding participants through completing a Hazard Vulnerability Analysis (HVA), understanding its components, and recognizing its importance. The session differentiates between testing and implementing an Emergency Plan and emphasizes accurately accounting for and preparing for emergencies within a clinic.

Jill Oesterle
Director of Provider Solutions, Michigan Center for Rural Health

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Jill Oesterle

Jill Oesterle is the Director of Provider Solutions at the Michigan Center for Rural Health (MCRH). Her current work focuses on programs that facilitate operational, financial, and clinical quality improvement in Michigan’s Rural Health Clinics, including managing the Michigan Rural Health Clinic Network. She leads many of the grant-funded projects that align with primary care, including the Rural Health Clinic Quality Innovation Lab, Health Hearts for Michigan, and the Enhancement of Team-Based Cardiovascular Care Program. She is a Certified Rural Health Clinic Professional, a trained Practice Facilitator, and has hands-on experience as a former Rural Health Clinic Practice Manager.

Ensure RHCs are prepared for their RHC Survey by having a well-prepared, organized evidence binder. This course is especially helpful for new rural health leaders who are preparing for their first RHC survey.

Michelle Boehne
Administrative Director of Clinics, Citizens Memorial Hospital

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Michelle Boehne

Michelle Boehne is driven and dedicated with over 20 years of experience coordinating, streamlining, and supporting operations in healthcare settings. She is currently the administrative director of clinics at Citizens Memorial Hospital (CMH) in Bolivar, MO. She has administrative oversight of CMH rural health clinics and specialty clinics, ensuring regulatory compliance and providing administrative support to clinic-based physicians. Prior to CMH, she worked as a Rural Health Clinic and Patient Centered Medical Home accreditation adviser for a nationally recognized health care accreditation organization.

She has a bachelor’s degree of business administration and a master’s degree in health care administration. Michelle is a member of Missouri Association of Rural Health Clinics, currently serving as Treasurer. She is passionate about the details and healthcare in rural settings. Michelle enjoys her grandkids, farm life, and anything outdoors.

Michael Calhoun

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Michael Calhoun

This session will provide information on understanding your patient population and healthcare disparities for those who live in rural locations. Analyzing and organizing data can identify multi-visit patients and characteristics that may lead to high utilization of healthcare.

Collaboration that includes the patient, healthcare and community-based organizations is crucial to ensure that those who live in rural areas receive high-quality, equitable, accessible care which can decrease the need for frequent healthcare visits.

Lisa Thorp
Quality Improvement Specialist, Quality Health Associates of ND

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Lisa Thorp

Lisa Thorp holds a BA in Business Administration. After working in the business field for a few years, went back to school and earned a BS in Nursing. She has been an RN for 29 years. Lisa has spent her nursing career working in rural settings, first in a Critical Access Hospital, in various hospital inpatient settings of med-surg, ICU and ED. Additional experience was gained in a Rural Health Clinic as staff nurse and later Nursing Supervisor. She is a Certified Diabetes Care and Education Specialist and managed an accredited Diabetes Self-Management Education Services program. She joined Quality Health Associates of ND as a Quality Improvement Specialist in April 2017 and is part of the QHA team that subcontracts with Great Plains QIN, the quality improvement network-quality improvement organization for ND and SD, and leads the Partnerships for Community Health work and providing quality improvement assistance to clinics and hospitals in support of a variety of CMS QI initiatives. Lisa is married and lives on a ranch in north central ND. They have 3 grown children and 5 grandchildren. She likes flowers and is a wanna-be gardener and furniture painter.

Employees generally think of accountability as something that they want for someoneelse, but not for themselves, and tend to blame the leadership for a "lack ofaccountability. But we know that accountability is more than just yelling when thingsaren't getting done. Good accountability is a system in which everyone knows theirpart and takes responsibility for its completion.

Great accountability systems shift theresponsibility from the burden being on leadership to it being a true team effort andalso shift the narrative from blame to solutions.

Matt Griswold
Consultant, People Centric

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Matt Griswold

Matt Griswold is an accomplished Keynote speaker that thrives on facilitating people and is energized by participation from the groups he is engaging. In his role with People Centric, he works to transform company cultures. He also enjoys helping companies define what success looks like for the individuals that work there. Matt's leadership philosophy is this: Everyone is a leader, so lead them well.

Don Harkey
CEO, People Centric

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Don Harkey

Don Harkey is the CEO and Founder of People Centric Consulting Group in Springfield Missouri. People Centric helps organizations and their leaders to become the best versions of themselves through systems that support the creation of a strong culture. Don holds a B.S. in Chemical Engineering from the University of Nebraska-Lincoln and spent 10 years working for Fortune 500 companies (Archer Daniels Midland and 3M) before taking a leap into the world of management consulting.